Returns and Exchanges

Here are our refund and return policies. Please read the policies below and contact us with any questions. 

 
Exchanges
We offer exchanges up to two weeks after you have received your order. To be eligible for an exchange, your item must be unworn, unwashed, and in the same condition that you received it. There can be absolutely no animal hair or stains on your product, or we cannot grant your exchange.
 
To make an exchange, please send your package to 12 W Dickson St, PO Box 1648, Fayetteville, AR 72701. Please include a note with your name, order number, and product name and size that you want us to send you.
Your exchange will ship within 14 business days of receiving your package and we will email you with your new tracking number once the exchange has been processed.  Please email support@birdsarentreal.com with any questions.
 
Returns
We offer returns up to two weeks after you have received your order. To be eligible for a return, your item must be unworn, unwashed, and in the same condition that you received it. There can be absolutely no animal hair or stains on your product, or we cannot grant your return.
 
To make a return, please send your package to 12 W Dickson St, PO Box 1648, Fayetteville, AR 72701. Please include a note with your name, order number, and that you want a refund. Your refund will be processed within two weeks of receiving your package, and a credit will automatically be applied to your original method of payment.
 

Please note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and the credit will automatically be applied to your credit card or original method of payment, within 3-10 business days.

We do NOT accept returns on our face masks- due to sanitation concerns. Thank you for your understanding. We also do not accept returns for products that have been washed, stained, stretched out, or have animal hair on them. 

  
International Returns and Exchanges
Please follow the same instructions as stated above. If you would like to make an exchange, international customers are also responsible to pay for shipping when we send the second product to you.

 

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